Description

At MainStreet Family Care, we’re dedicated to making healthcare more accessible, especially in rural communities. With over 60 clinics across Alabama, Florida, Georgia, and North Carolina, we’re rapidly growing—and we want you to be part of this exciting journey!

As a Patient Support Specialist, you’ll provide remote assistance to patients at our urgent care clinics from our headquarters in downtown Birmingham. While patients complete their check-in process on kiosks at our clinics, you'll guide them virtually, ensuring everything runs smoothly. You’ll also verify insurance, handle billing inquiries, manage medical records, and provide exceptional support to create a seamless experience for our patients.

Requirements

High School Diploma or GED
Basic skills in Microsoft Office
1+ year of office or customer service experience (a plus!)
Strong communication skills, both written and verbal
Experience with billing inquiries, referrals, or medical records is helpful but not required
A positive, team-oriented attitude with a passion for helping people