21 days old

Assistant Director Maintenance of Equipment (M of E) Training

MTA Metro-North Railroad
New York, New York 10004
  • Job Code
  • Job Type
  • Job Status
    Full Time


Assistant Director Maintenance of Equipment (M of E) Training



Location: Westchester County

Job Id: 93063

Salary Range: $90,676 / Mid: $113,345

Grade: H                                             

Close Date: June 13, 2018

Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline.


MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 82 million customers annually, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is the busiest commuter railroad in the nation. MTA Metro-North Railroad strives to provide a safe commute, great service to its customers and rewarding opportunities to its employees.



Serves as the lead for a team delivering training primarily to trainee and incumbent Maintenance of Equipment employees. Oversees the day-to-day training activities and follow-up of individual contributors on the team. Serves as the primary relationship manager with leadership in the Maintenance of Equipment Department (e.g., Assistant Chief Mechanical Officers, Foremen, administrative leadership) regarding all issues concerning training and recertification of employees in the relevant programs and locations. Responsible to analyze employee performance issues, including safety-critical issues, and to recommend and implement training and non-training recommendations to address those issues. Balances conflicting priorities to achieve training objectives. Leads, develops, and motivates Maintenance of Equipment training staff. Coordinates with other Assistant Director(s) on the team on planning and implementation of shared training responsibilities, including but not limited to recertification, refresher, and regulatory training. Coordinates with peers in the Training Department to implement joint program initiatives, address logistical/resource issues, and support program development efforts. Assists in assessment of team and organizational needs and establishment of plans to address those needs. Evaluates, recommends, and implements/facilitates learning activities to build future capabilities to support Metro-North Railroad in meeting organizational goals.



Manages the day-to-day activities of all team members and trainees, ensuring alignment with Training Department and client needs. Addresses issues in collaboration with unit, Training Department, and client department management. This includes, but is not limited to, overseeing the planning and implementation of all training activities, monitoring and evaluation of student progress, and organization of classroom and student schedules.


Assesses training programs on an ongoing basis, recommends changes as appropriate, and ensures effective implementation of changes. This includes, but is not limited to, quality improvements, delivery methodologies and mechanisms, and feedback/coaching strategies. Leads the team in assessing and reporting on student progress; ensures consistent and effective approach to student evaluation.


Maintains a strong alignment between the Maintenance of Equipment Department and the team by working with Maintenance of Equipment managers and support departments to develop and implement training programs that match organizational structures and staffing needs. Ensures effective communication with other teams and departments.


Leads, manages, coaches, and develops staff.


Keeps current with industry-leading training trends and operational trends through participation in MNR meetings, benchmarking, external partnerships and industry affiliations.


As needed, handles other responsibilities as assigned.



Must have demonstrated ability in the following core competencies:


Technical Training Expert

  • Create and deliver effective and efficient training processes and services tailored to unique business needs
  • Manage people and training-related costs
  • Ensure internal and external customer focus
  • Apply information technology appropriately to rapidly deliver quality training products and services
  • Demonstrate success working across businesses by building a foundation of communication and partnership
  • Demonstrate strong planning, organizational, analytical and communication (verbal, written, presentation) skills


Performance Consultant

  • Strong leadership skills with the ability to motivate and foster teamwork
  • Develop and align strategies with business and serve as inside consultant for line management
  • Assist line managers in solving organizational, personnel, and change-related issues
  • Contribute to management team's strategic decision-making
  • Foster systems thinking, customer focus, and continuous learning
  • Strategically manage workforce development
  • Keep current with business trends, rules/regulations, and the training implications
  • Ability to change priorities while meeting deadlines


Change Agent

  • Understand the organizational culture and what is effective and ineffective
  • Demonstrate project planning skills and meet deadlines even as priorities change
  • Institutionalize change capability within the organization
  • Help line managers to lead and facilitate change
  • Act as a consultant in organizational effectiveness
  • Enhance management development


Training Competencies

  • Ability to design, develop, implement, facilitate, evaluate, and measure training and development activities
  • Knowledge of adult learning principles
  • Assist in forecasting MNR training needs
  • Ability to identify and correct unsafe conditions and work practices and emphasize the importance of safety to others
  • Ability to analyze performance problems and implement solutions
  • Actively partner with management to identify training and development needs
  • Display excellent presentation, oral, and written communication skills
  • Develop and maintain network of contacts with third party vendors and business partners
  • Working knowledge of multiple human resources disciplines including organizational change, employee relations, diversity, and performance management
  • Valid driver’s license required



Preferred Qualifications

Working knowledge of automated Human Resources and learning systems (including TIMS, KRONOS, LMS)


Required Education/Experience

Bachelor’s Degree in Engineering, Operations, Business, Human Resources Management and/or related field. Demonstrated equivalent experience, education, and/or technical credentials to include four (4) additional years of related experience may be considered in lieu of degree.

Current qualification in one or more relevant areas of instruction, such as Railcar Electrician, Mechanics such as Electrician, Machinists, Sheet metal Worker, etc.

Minimum of five (5) years of related experience. Must include experience training and/or certifying employees in relevant crafts. Experience may include relevant training and qualification periods, as well as education in addition to or beyond the above requirement.


Preferred Education/Experience

Supervisory experience.

Experience working with a unionized workforce.

Training certification.

Customer service experience.


Other Information

This is a safety sensitive position and subject to toxicology testing.

As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $95,534.00 or if you hold a position designated as a policy maker.

Effective September 2017, all full-time non-agreement personnel other than those directly involved with the movement of trains or delivery of service, or assigned to other emergency response teams, are required to serve in the Station Terminal Auxiliary Response (STAR) program requiring Terminal coverage for Grand Central Terminal (GCT) from 4:30 PM-7:30 PM one week per year or responding to Station STAR duty during a service disruption, system-wide at various hours including nights and weekends.   This program is designed to improve Metro-North’s ability to provide customer service during emergencies that impact service delivery or other service disruptions that require staff to provide directions and information to MNR customers at GCT or outlying stations. Please note, hours worked during your participation week are subject to change.


Selection Criteria

Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application.

Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.


We offer a competitive salary and a comprehensive benefits package.


To apply Online, Please Visit:

http://web.mta.info//mta/employment/ Click on Metro-North Railroad, select “Agree,” then Search by Job Title.


MTA Metro-North Railroad is an Equal Opportunity Employer



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Assistant Director Maintenance of Equipment (M of E) Training

MTA Metro-North Railroad
New York, New York 10004

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MTA Metro-North Railroad
New York, New York

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