17 days old

Contact Center Trainer

Education at Work
Tempe, AZ 85281

Job Description—Contact Center Trainer

ABOUT US Education at Work (EAW) is a US-based provider of contact center and staffing services with a mission to help college student’s graduate with little to no debt and the skills they need to secure careers post-graduation. What makes us different is our workforce and work space. Our workforce is comprised of talented college students and our secure, dedicated work space can be found on a college campus. Unlike other BPO providers we are a non-profit. Our shareholders are our students and our mission is funded through serving our clients’ business needs.

JOB SUMMARY The Product Trainer ensures that all training sessions occur, and delivers training sessions on various needed topics. This role is critical as it articulates the mission and purpose of Education at Work, the skills and steps involved in agents’ work, new changes in processes as needed, and training-related feedback, to both agents and other team members. This individual must motivate new hires and understand the value of Education at Work’s BOLD Values.


  • Prepare and deliver NHT to any new Education at Work agents.
  • Prepare and deliver special topic training for Education at Work agents upon client request
  • Ensure that agents successfully accomplish the required quality and satisfaction training
  • Deliver reasonable side-by-side training to Education at Work agents during the training sessions and during the regular work phases when deemed necessary in Education at Work’s reasonable judgment
  • Give regular feedback to agents in training about their training status
  • Provide knowledge assessment to agent training participants after every training
  • Work with client training resources to keep training material and concepts up-to-date. Escalate any issues with training material to client training department that potentially adversely impacts Education at Work performance
  • Enhance and improve training and presentation skills constantly including interactive delivery methods
  • Enhance and improve client process skills by working an agreed upon number of phone and email contacts monthly within client’s quality standards


  • Bachelor’s degree preferred (or currently enrolled in a 4 year program)
  • 2 years customer service experience and 1 year of training experience
  • Strong verbal and written communication skills as well as strong presentation skills
  • Call/contact center experience preferred
  • Basic Microsoft Excel, PowerPoint and Word skills

Job Type: Full-time

Required experience:

  • Call Center: 1 year
  • customer service: 2 years
  • Training & Development: 1 year
  • Curriculum Development: 1 year


  • Customer Service
  • Education

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Contact Center Trainer

Education at Work
Tempe, AZ 85281

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Contact Center Trainer

Education at Work
Tempe, AZ

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