9 days old


New York, New York
  • Job Type
  • Job Status
    Full Time

Do you want to be part of a dynamic environment, supporting the growth of state of the art technology in cloud computing?

Silverline employees are passionate about what they do. We’re a diverse group of cloud technology professionals with the same goal: to make our clients’ lives easier through technology and we have a good time while we’re at it! As a Salesforce Platinum Cloud Alliance Partner, Silverline combines Strategic Advisory, technical implementation, and ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce platform. Silverline is the #1 Company to Work for among small and medium size companies in this years annual Glassdoor Employees’ Choice Awards, a list of the Best Places to Work in 2018. Come be a part of our team!

Position Overview:

We’re seeking a Content Strategist who will be responsible for executing on internal learning & development initiatives. Reporting to the Director of Learning & Development, you will help define the internal content architecture, own our learning and content management systems, craft internal learner journeys, and lead content governance standards. You should be a motivated, high-energy individual with excellent interpersonal skills who enjoys working with a dynamic group of motivated professionals.


  • Define content architecture for internal learning assets (includes formal content, social learning, etc)
  • Own internal content systems including our learning management system
  • Help map the “learner journey” to ensure timely and meaningful content
  • Help source, implement and be responsible for a content management system
  • Establish standards and procedures that govern the way content is set up; regularly audit content assets for compliance
  • Define how internal content is incorporated into L&D programs and initiatives
  • Provide cross-organization content strategy
  • Internal communication around L&D initiatives
  • Special initiatives as needed



  • Collaborative with a positive approach to problem solving
  • Eager to thrive and tackle growing responsibility
  • Experience implementing and utilizing Learning and Content Management Systems
  • Strong customer service focus
  • Ability to operate independently
  • Experience in project management, running multiple projects concurrently
  • Understanding of instructional design and curriculum development methodologies
  • Proven effectiveness in identifying skill gaps through listening and interviewing business partners and subject matter experts
  • Strong interpersonal communication (verbal and written) and collaboration skills
  • Bachelor’s Degree required, Master’s a plus
  • 5+ years experience in a learning-focused position



Salesforce Platinum Cloud Alliance Partner

Headquartered in New York City with consultants throughout North America. We focus exclusively on the end-to-end implementation of Salesforce.com products and powerful third party apps.

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