14 days old

Director of Quality, Training, and Development

Arlington, Texas 76011
  • Job Code
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

We are currently seeking a Director of Quality, Training, and Development join our growing team, come join our Out of Network Negotiation Services team at MultiPlan! Founded in 1980, we are the industry's most comprehensive provider of healthcare cost management solutions. We have almost 900,000 healthcare providers under contract, an estimated 68 million consumers accessing our network products, and 40 million claims reduced through our network and non-network solutions each year.

JOB SUMMARY: This position is responsible for providing leadership and direction in the development and execution of quality and training initiatives for the department. Participates in all aspects of product development, objectives and initiatives for assigned department goals and products. Research, collaborate and communicate developments with new product changes in the industry to appropriate parties. This position is responsible for directing all facets of the department including staffing, product evaluation and enhancement, goal setting, budgeting compliance and policies to ensure smooth and efficient operations.


1. Develop and lead quality initiatives to meet operational and business needs. Ensure systematic data oriented efforts to improve customer and/or client services.

2. Lead strategic planning activities for Quality and Training and evaluate the potential and practicality of products in development to assure quality and reliability of results.

3. Manage and participate in projects including the planning, design, development, testing, training and implementation phases. Projects may include new product development, system or product enhancements, root cause analysis, and workflow redesign.

4. Evaluate and enhance the current on-boarding structure for all new hires, including customization of on-boarding plans for all roles and levels on the team.

5. Develop training sessions and materials for existing employees to ensure all aspects of job responsibilities and expectations are met to improve productivity and performance and address gaps appropriately. Examples of soft skills included in training development may involve: organization, process and time management and prioritization.

6. Determine, implement and maintain the most effective method to measure quality amongst various levels throughout the department, to include reporting, trending, and collaboration within the department to recommend process improvements or other changes.

7. Recommend and implement policy and procedural changes and manual design to improve the quality of the department, to include scheduled review of all existing documentation, guidelines and materials. Evaluate and report on effectiveness of the changes.

8. Participate, review and interpret system release management documentation into materials for training all staff.

9. Define and execute business goals for the team, including but not limited to the establishment of performance standards, organizational structure, metrics and ad hoc reporting.

10. Work as a product expert with various teams and clients in developing webinars and other presentations. Act as subject matter expert in responding to product inquiries.

11. Select, develop and evaluate staff to ensure the efficient operation of the department.

12. Collaborate, coordinate, and communicate across disciplines and departments.

13. Ensure compliance with HIPAA regulations and requirements.

14. Demonstrate Company's Core Competencies and values held within.

15. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE: The incumbent works independently and exercises significant discretion and independent judgment. Evaluation, originality, and/or ingenuity are required to complete job responsibilities. The incumbent applies a broad knowledge of principles, practices and procedures adding input to make critical business decisions, including staffing and process improvement, and impacts day-to-day operations through the oversight of quality and training endeavors. The incumbent manages and impacts overall department budgets as well as profitability. The incumbent operates with considerable latitude for unreviewed decisions and uses an extensive range of knowledge to complete job responsibilities. The incumbent manages staff and helps provide thorough and appropriate responses to clients and providers to meet the goals of the department.


* Minimum Bachelor's degree in healthcare, business, marketing or related field preferred.

* Minimum 7 years' experience within a training and quality role preferably within the healthcare industry, with a minimum of 4 years in a leadership role with people management responsibilities.

* Required licensures, professional certifications, and/or Board certifications as applicable.

* Experience in training and development with emphasis to on-boarding.

* Experience in adult learning.

* Experience with quality management tools such as Six Sigma or TQM preferred. Project management experience and/or certification preferred

* Knowledge and understanding of key training principles including conducting needs analysis, scoping, designing, developing and evaluating training modules.

* Knowledge of medical terminology and coding.

* Knowledge of Company data systems preferred.

* Communication (verbal and written), managerial, interpersonal, organizational, time management, negotiation/sales, problem solving, leadership interpersonal and presentation, strategic, analytical, tactical, team building, and execution skills.

* Ability to manage staff in multiple locations.

* Ability to coach, give constructive feedback, and motivate others.

* Ability to lead cultural change while enhancing performance within a cross-functional environment.

* Ability to interpret data about a case, provider, client, or negotiator.

* Ability to convey information clearly and effectively.

* Ability to prioritize and manage time.

* Ability to manage a team.

* Ability to make decisions using limited or incomplete data.

* Ability to manage multiple projects at the same time.

* Ability to use software, hardware, and peripherals related to job responsibilities, including MS Office.

* Ability to travel with minimal notice.

As the Director of Training, Quaility and Development with MultiPlan, you will be part of an organization with a proud 30-year legacy of experience and growth. We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

* Medical, dental, and vision coverage
* Life insurance
* Optional and dependent life insurance
* Short- and long-term disability
* 401(k) employer matching
* Paid time off (earn 20 days per year)
* Paid company holidays
* Floating holiday
* Tuition reimbursement
* Flexible Spending Account
* Employee Assistance Program

Summer hours = Memorial Day to Labor day we get off two hours early EVERY FRIDAY!!

Opportunity. Recognition. Satisfaction. Grow your career with MultiPlan!


As an Equal Opportunity Employer, the Company will provide equal consideration to all employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law


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Director of Quality, Training, and Development

Arlington, Texas 76011

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Arlington, Texas

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