6 days old

eLearning Engagement Manager

EBSCO Information Services
Ipswich, Massachusetts 01938
  • Job Code
  • Job Type
  • Job Status
    Full Time

The eLearning Engagement Manager’s primary function is developing and delivering customer education and optimization opportunities for EBSCO products, services, and enhancements. This includes the creation and maintenance of customer-facing video content, as well as delivery of live, online training for customers. The eLearning Engagement Manager must be an expert in EBSCO products and services, and must remain abreast of product changes in order to share updates with customers.

Primary Responsibilities:

  • Developing educational videos and guided learning paths for our products
  • Arranging, researching, customizing and conducting live (synchronous), online product training for customers
  • Guiding learners across the lifecycle of their EBSCO products, including best practices and product expertise
  • Identifying desired customer learning objectives and outcomes, based on customer/stakeholder needs assessments
  • Recording and editing video and audio content
  • Engaging with internal and external stakeholders
  • Measuring success of the learning content produced
  • Responding to all assigned incoming training requests
  • Track and report on all engagement activities
  • Maintain in-depth product knowledge, including understanding of future enhancements
  • Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality



  • 2+ years of training delivery experience
  • 1+ year(s) of experience developing eLearning video content
  • Bachelor’s degree or higher
  • Excellent written and verbal communication skills
  • Technical Acumen - for development of in-depth technical product knowledge and video development

Preferred Qualifications:

  • Master of Library and Information Science (MLIS or MLS) or equivalent library industry experience
  • Prior experience administering or demonstrating EBSCO products
  • Expertise working with Learning Management Systems (LMS)
  • Experience hosting live sessions via WebEx or other web conferencing tools
  • Excellent organizational skills
  • Understanding of instructional design and evaluation methodologies
  • Sound English skills (reading, writing, speaking)


Posted: 2019-01-11 Expires: 2019-02-10

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eLearning Engagement Manager

EBSCO Information Services
Ipswich, Massachusetts 01938

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