28 days old

Field Training Manager

Miller's Ale House
South East Florida - Remote, Other / Non-US 32819

The Field Training Manager (FTM) is responsible for promoting and maintaining a training culture by overseeing the training process for all hourly Team Members, Managers in Training (MITs), & ongoing Manager development within his/her division.  The FTM partners with the HR department to ensure HR compliance within his/her assigned restaurants.  The FTM acts as the liaison between the Restaurant Support Center (RSC) departments and the operations team to ensure field training and rollout implementation consistency in the field.  Key objective is to partner with the Regional Manager to ensure consistent training standards and acting as the liaison between the People Team and Managers in the field.



Management Training

  • Representative for MITs/new manager to be able to ask questions, receive feedback, and voice concerns.
  • Partner with the Regional Manager (RM) to plan training restaurant and training schedule for each MIT.
  • Create individual training plan for promote from within entering MIT.
  • Partner with the RM on MIT follow up. Assess MIT performance through observation and interaction.  Provide feedback to both the MIT and Training Restaurant GM as to development progress. 
  • Ensure each MIT and Training Restaurant follow the MIT program as designed & validate the completion of the program.
  • Development of managers in key position in training restaurants – General Manager, Kitchen Manager, and Head Coach.
  • Follows up MIT’s schedule and maintain 55 hour work week for MITs.
  • Partner with RM on the certification for all existing and new Training Restaurants and Training Restaurant management team.
  • Provide continuous feedback as observed and as received from MITs to promote continuous growth and improvement of management training through weekly call with each RM supported.
  • Manage transition from training to home restaurant after manager completion of MIT with Week 9 transition checklist.
  • Manage communication of proficiencies and expectations with receiving General Manager to create ongoing development using Manager Skill Proficiency Checklist.

Hourly Training, Head Coach, & Lead Head Coach Development

  • Maintain an influential presence in assigned restaurants to validate proper execution of all programs, rollouts, and maintenance of a quality training environment.
  • Ensure all restaurants are adhering to hourly Team Member orientation and training programs.
  • Assist Team Members & Managers with defining a career path for growth and development.  
  • Develop Lead Head Coaches to create energy & passion around implementing consistent training systems in their restaurants.
  • Partner with RM on identifying & certifying new Head Coaches and regional Lead Head Coaches.

Company Rollouts & Initiatives

  • Deliver and/or provide support in the delivery of training for rollouts & initiatives throughout the organization.
  • Checks and balances with RMs for maintaining new initiatives and rollouts.
  • Hourly modular training execution and audits.

Management Tasks & Administrative

  • Create consistency with the supervisor program by complete qualification calls with all potential supervisor candidates.
  • MIT – assisting with scheduling, follow up calls, scheduling follow up visits, setup of week 9 in assigned restaurant, skill proficiency and survey completion.
  • Setup Crunchtime logins for all MITs to complete Crunchtime University and manage transfers in the system.
  • New Manager Training Camp setup – booking travel, making reservations, and ordering materials.
  • Weekly calls with Regional Managers for alignment on training within each region.
  • Scheduling and communication with Lead Head Coaches for regional coach meetings and regional head coach reviews.
  • Completion of pre-work for all head coach reviews and individual follow up with any low scores.
  • Scheduling and communication of rollout planning.
  • Monthly budget analysis to ensure all expense are within budget.


  • Operational Excellence: Follows and coaches to all MAH standards and processes.
  • Service-Mindedness:  Fosters a culture of service excellence for both internal and external guests
  • Planning & Organizing:  Specifies goals, priorities, tasks, resources, schedules, budgets, etc.
  • Problem Solving & Decision Making:  Displays strong financial acumen; analyzes problems, identifies root causes, and develops alternatives and effective solutions
  • Interpersonal/Communication Skills: Builds and sustains effective relationships through behaviors that consistently demonstrate concerns for others’ needs with respect and empathy
  • Role modeling & Personal Excellence:  Ensures decisions, behaviors, and personal appearance always reflect MAH values, policies, and culture
  • Drive & Flexibility: Consistently displays need for achievement and operates with high energy
  • Building Great Teams:  Provides encouragement, feedback, teaching & coaching to help all Team Members develop their knowledge & skills.


  • Excellent communication skills (verbally interacts with all levels of Management, Team Members and guests)
  • Excellent computer skills; proficient in Word, Excel, Power Point and Outlook
  • Effectively facilitate classroom sessions for groups ranging from 5-200 people
  • Excellent time management, organizational and critical thinking skills
  • Ability to multi-task;  works well independently and as part of a team
  • Knowledge of workplace safety procedures and all local, state and federal labor, food safety and alcohol service standards
  • Basic performance consulting skills
  • Understanding in Adult Learning principles 
  • Excellent leadership & development skills
  • Ability to motivate and influence others
  • Maintains composure under pressure
  • Ability to drive long distances and be away from home a minimum of 1-4  days at a time
  • Ability to teach, coach and mentor at all levels of the organization
  • Minimum three years management and/or training experience preferred
  • Must have a valid driver’s license and proof of insurance
  • Food safety management certification
  • Any local or state required alcohol service certifications or licenses for assigned territory


  • Education
  • Management
  • Financial Services
  • Administrative / Clerical

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Field Training Manager

Miller's Ale House
South East Florida - Remote, Other / Non-US 32819

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Field Training Manager

Miller's Ale House
South East Florida - Remote, Other / Non-US

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