7 days old
2018-07-132018-08-12

Instructional Designer, Learning & Development

SquareTrade
San Francisco, California 94107
  • Job Type
    Employee
  • Job Status
    Full Time
SquareTrade is a rapidly evolving, high energy environment that demands quality, adaptability and reliability. We’re looking for someone with a proven track record of producing highly-impactful instructional training for adult professionals. This is based in San Francisco.

WHAT'S GREAT ABOUT THIS ROLE?

    • You'll make a big impact! This position provides ample opportunities to collaborate closely with Supply Chain, Business Development and all levels of management on large-scale projects that directly impact SquareTrade’s exponential growth
    • With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored!
    • You’ll work with a small team of highly-motivated, friendly and intelligent people
    • Not only will you get to work in SquareTrade’s San Francisco office, you’ll interact daily with colleagues in our Florida, Jamaica and Pakistan  call centers
    • You will be challenged to delve into unfamiliar territory on the daily basis but you’ll be surrounded with incredibly resourceful and intelligent resources

YOU’RE OUR IDEAL CANDIDATE IF YOU ARE:

    • Intellectually curious and detail-oriented: You’re passionate about asking questions, quickly ramping up, and remaining agile as you receive critical feedback from business owners
    • Driven to make an impact on the business: You’re scrappy and willing to think outside the box
    • Meticulous: details, details, details…you thrive when living in the weeds and are constantly scouring for trends and aberrations
    • Ambitious: You’ll go above and beyond to get results (and you’re able to motivate others to do the same!)
    • Excited to get your hands dirty:  You're not afraid to jump into confusing messy situations. You love being the go-to person for getting things done.

RESPONSIBILITIES:

    • You’ll design and build extraordinary learning content for our Customer service teams to support many delivery types—including classroom, trainer led and virtual classroom. 
    • You’ll write storyboards, produce media, and lessons that utilize technology to achieve learning objectives—including Powerpoints, videos, games, and more.
    • You’ll deliver new learning strategies that engage, inform, excite, and change the behavior of our Customer Service agents.
    • You’ll work with Team Managers, QA and our Trainers to update and improve our new hire training. 
    • You’ll work with our global trainers and conduct train the trainer sessions for new content rollouts 
    • You’ll apply SquareTrade’s voice and style to produce training deliverables in the conversational and informative style. 
    • You’ll work with people around the world and across SquareTrade — engineering leaders, marketing professionals, business partners, consumer insights teams, regional training, and more—to rapidly gather information, refine objectives, and produce training that’s relevant and of the highest quality.
    • You are an adaptive, innovative thinker, with a demonstrated comfort with ambiguity.
    • You embrace new ways to deliver learning experiences and are able to think outside the box and work with our global training team. 
    • Other duties as assigned 

Requirements

  • 2+ years of experience in education and/or training design and development
  • Bachelor’s Degree is required (English, Education, Communication or similar preferred).
  • Familiarity with adult learning principles, theories, concepts and development technologies or modalities, practical experience and application of training development models.
  • Familiarity with Learning Management Systems. 
  • Previous experience working with Customer Experience preferred, not required. 
  • Ability to meet aggressive timelines for deliverables, with accuracy, quality and attention to detail.
  • Organized with strong ability to prioritize and effectively manage multiple projects simultaneously.
  • Familiarity with CRM systems (SalesForce preferred)

SOME OF THE BENEFITS OF WORKING @ SQUARETRADE INCLUDE...

    • Not feeling stuck! This role has exposure to many different parts of the business, making transitioning easy...we work on developing careers based on what people enjoy!
    • Competitive benefits (medical, dental, vision, 401k matching), Flex PTO
    • Free breakfast, weekly lunches and unlimited snacks and drinks
    • Respect for your work-life balance
    • Company activities (from happy hours, winery trips, and picnics in the park to running a 5k for charity)
Who we are: SquareTrade is the top-rated protection plan trusted by millions of happy customers and offered by top retailers including Amazon, Costco, Staples, Sam's Club and Target. We have more than 200,000 fans on Facebook, consistently win industry awards and have received tens of thousands of 5-star reviews. SquareTrade is growing year on year, and attracted the largest insurer-tech acquisitions in 2017, with a $1.4 billion purchase price by Allstate.

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Instructional Designer, Learning & Development

SquareTrade
San Francisco, California 94107

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Instructional Designer, Learning & Development

SquareTrade
San Francisco, California

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