23 days old

Learning and Development Manager

Open Door Community Health Centers
Arcata, California 95521
  • Job Type
    Employee
  • Job Status
    Full Time

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Learning and Development Manager

SUMMARY: This is a key position influencing employees and departments at all levels within Open Door Community Health Centers (ODCHC). The primary focus is designing and implementing strategies and initiatives to move the organization and its workforce toward identified organizational goals and needs. The Learning & Development Manager will work collaboratively with ODCHC personnel across departments to identify and implement a wide variety of high quality educational and growth activities, including instructor-led, on-line and small group content covering a wide range of topics. Of primary importance is coordinating existing and future efforts to maximize effort and effectiveness. Evaluation of sustainability and quality will be required. Subject matter will include employee onboarding, job skills development, performance improvement, competency development, compliance, soft skills, managerial development and change management. Topics will correspond with the range of technical, clinical, cultural and managerial content required by ODCHC.

This is an office-based position with some local and regional travel. Public speaking and training will be expected but are not the primary focus of the job. The ability to understand and integrate diverse opinions and perspectives is essential. Undergraduate degree in organizational development, learning & development, HR management or education expected; graduate degree preferred (related degree and equivalent experience will be considered). Minimum five years of experience in learning & development with exposure to content development, organizational development and change management, and workforce performance improvement or related activities expected. Solid understanding of adult learning theories and effective learning and development methods, including trends and best practices, and proven ability to integrate them into a learning and development strategy is required; knowledge of various learning technologies and experience in a healthcare setting preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The essential responsibilities are conducted within the context of strong interpersonal, verbal and written communication, including design, planning and collaboration with diverse groups of staff, managers and senior leadership.

  • Participate in and followthrough on recommendations of the ODCHC Learning & Development Team; participate on other committees related to employee retention and development;
  • Maintain a strong knowledge of ODCHC training and development initiatives and needs and work to maximize sustainability and reduce fragmentation; tangential efforts and duplication;
  • Assess the need for and assist in the development of learning & development strategies in collaboration with multiple stakeholders; provide support for developing content with clear goals;
  • Develop and disseminate online, instructorled and blended learning content; identify, schedule and review potential venues for learning;
  • Establish mechanisms to maintain documentation of training attendance, completion and assessment scores;
  • Monitor and evaluate effectiveness of learning & development strategies, trainers and materials and make recommendations for improvement, assuring alignment with organizational goals and sustainability of executed plans and/or programs;
  • Analyze expense, opportunity costs, and ROI of learning and development activities;
  • Review, assist, train and coach identified trainers and support staff, including selection and assessment of external resources and consultants;
  • Present selected training programs;
  • Develop and execute strategies for engaging staff in learning and development and professional growth.
  • Aid in the promotion of ODCHC in the local and regional marketplace as an exciting employer of choice and cultivate and maintain strong relationships with educational institutions and other career development resources to identify opportunities for learning & development or qualified trainers;
  • Contribute positively to the performance, efficiency, productivity, accessibility, quality, safety, compassion and professionalism of the workplace;
  • Adhere to ODCHC’s policies and procedures; and,
  • Other duties and responsibilities as identified and assigned by Chief Human Resources Officer.

SUPERVISORY RESPONSIBILITIES: The Learning & Development Manager will supervise, in collaboration with department managers and administrators, content developers and trainers, whether internal or external.

SUPERVISION AND SUPPORT: The Learning & Development Manager reports directly to the Chief Human Resources Officer; however, is guided in large part by the Learning & Development Team and works collaboratively with ODCHC managers and leadership.

 

Requirements

EDUCATION, EXPERIENCE and LICENSURE

  • Undergraduate degree in organizational development, learning & development, HR Management or education
  • expected; graduate degree preferred (related degree and equivalent experience will be considered);
  • Five or more years of experience in learning & development with exposure to content development, organizational development and change management, and workforce performance improvement or related activities;
  • Understanding of basic adult learning theories and effective learning and development methods, including trends and best practices, and use of various learning technologies;
  • Experience in a healthcare setting preferred; and,
  • Valid and insurable California drivers’ license and reliable transportation.

QUALIFICATIONS AND EXPECTATIONS

  • Excellent written and verbal communication skills;
  • Effective interpersonal and public speaking skills, facilitation skills and the ability to manage group dynamics;
  • Excellent project management skills; ability to set priorities and meet deadlines;
  • Strong computer skills, including ability to effectively utilize Microsoft Office suite, data management software, elearning platforms, SCORM files, video files, course authoring solutions and related software;
  • Ability to read, interpret and apply employment policies and procedures, and governmental regulations;
  • Ability to effectively present information and respond to questions from participants, supervisors, managers, others within the corporation and the general public;
  • Ability to collaborate with others while working with minimal supervision; and,
  • Ability to maintain confidentiality and objectivity.

Industries

Posted: 2018-09-27 Expires: 2018-10-27

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Learning and Development Manager

Open Door Community Health Centers
Arcata, California 95521

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