11 days old

Learning and Development Manager

Community Credit Union
Portland, Oregon 97214
  • Job Type
  • Job Status
    Full Time

Directs and drives employee training, professional development, and leadership programs for all Credit Union Employees. Provides enhanced training methods, learning opportunities and curricula in support of strategic initiatives and business goals. Leads and oversees the Training Team. Promotes Credit Union culture and overall staff engagement. 

Primary Duties & Responsibilities 

1. Manages and directs the daily function of the Training Team. Ensures high-standards of professionalism and service are met. 

2. Effectively collaborates with department leaders and stakeholders to deliver relevant, consistent, high-impact educational content. Ensures departmental support of internal business partners and business goals. 

3. Oversees the development, ongoing maintenance, and dissemination of educational content through multiple channels. Ensures the use of appropriate instructional methodologies and delivery methods. 

4. Provides career patching consultation to include position progressions, internal and external training recommendations, cross-training programs and mentorship opportunities. 

5. Conducts ongoing educational needs assessment. Identifies strategic and operational training and development needs of the Credit Union. Works with management to establish responsive training and development strategies and plans. 

6. Oversees the development, implementation and maintenance of online educational resources and tools. 

7. Oversees the creation and implementation of instructor guide/lesson plans. Assigns instructional designers and/or develops training as appropriate for project and new product/service launches. 

8. Works to define actionable and measurable training goals and objectives. Develops and maintains training program plans. Prioritizes and drives the successful and timely execution of initiatives. 

9. Ensures the incorporation of Credit Union culture and values in all training content. Acts as a positive change agent throughout the organization. 

10. Manages Gallup Program. Consults with teams across the organization to implement and maximize strengths-based coaching model. 

11. Oversees learning management system. 

12. Develops, facilitates, and coordinates senior leadership and executive level training and learning sessions. 

13. Researches, evaluates and makes recommendations for outside consultants and trainers. 

14. Prepares, administers and monitors department budget and vendor commitments. 

15. Seeks ways to streamline work processes and continuously improve the Credit Union. 

Supervisory Responsibility 

This position has direct supervisory responsibility. 

Interpersonal Contacts

Frequent contact with employees and managers. Occasional contact with Vendors. 


1. Bachelors degree in education, industrial relations or related field. 

2. Equivalent work experience may be substituted for degree. 

3. Minimum 5 years of experience in the development, implementation and evaluation of training plans and curricula. 

4. Minimum of 5 years of supervisory experience. 

5. CPLP certification preferred. 

6. Financial experience desired. 


1. Comprehensive knowledge of instructional design best practices, techniques and delivery methods. Ability to implement successful e-learning programs and evaluation models. 

2. Highly developed communication, interpersonal and leadership skills. Proven ability to partner effectively with leadership and stakeholders to meet business objectives. 

3. Excellent training facilitation skills; in person and virtual instructor lead. 

4. Experience with learning development software. Ability and desire to learn and understand new technologies and tools. 

5. Proven ability to drive develop curriculum/content through multiple deployment methods. 

6. Proven ability to manage/leads teams and projects to meet desired results. Ability to supervise and develop direct reports. 

7. Understanding of complex sales environments and sales enablement training methodologies. 

8. Thorough understanding employee engagement elements and methodologies. 

9. Experience assessing training effectiveness. Ability to manage and utilize training related evaluations and metrics. 

10. Strong skills in managing projects, organizing resources and establishing priorities, along with the ability to balance multiple accountabilities. 

11. Ability to ensure high level of professionalism and accountability within the training and department .

12. Knowledge and understanding of adult learning principles and a wide range of training methods, techniques and formats. Knowledge of assessment and evaluations techniques. 


Posted: 2019-08-06 Expires: 2019-09-12

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Learning and Development Manager

Community Credit Union
Portland, Oregon 97214

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