7 days old


World Bank Group
Washington, District of Columbia

Background / General Description

The World Bank Group’s Vision and Strategy

The global development community is at an auspicious turning point in history. Thanks to the success of the past few decades and favorable economic growth, developing countries now have an unprecedented opportunity to end extreme poverty within a generation. This is the vision of the World Bank Group (WBG): to eradicate extreme poverty by reducing the number of people living on less than $1.25 a day to 3 percent by 2030, and promote shared prosperity by fostering the income growth of the bottom 40 percent in every country.

To achieve this vision, the WBG Board of Governors has approved a strategy for the organization. This strategy leverages, for the first time, the combined strength of the WBG institutions and their unique ability to partner with the public and private sectors to deliver customized development solutions backed by finance, world class knowledge and convening services. The strategy has three components: (1) maximizing development impact by engaging country clients in identifying and tackling the most difficult development challenges; (2) promoting scaled-up partnerships that are strategically aligned with the goals; and (3) crowding in public and private resources, expertise and ideas.

The architecture underpinning the strategy and instrumental to its success is the establishment of fourteen Global Practices and five Cross-Cutting Solution Areas that, in concert with the WBG Regions, will design solutions that address clients’ most pressing developmental challenges, and ultimately, enable the WBG to meet its twin goals of eliminating extreme poverty and boosting shared prosperity.

Open Learning Campus (OLC)

The OLC is the Bank’s single destination for staff and client learning on topics related to international development. It is also a key mechanism through which Bank knowledge can become actionable in the hands of development practitioners around the world.

The OLC supports informal and formal learning across three “schools”: WBa (Academy) for structured learning; WBx (Talks) for informal, bite-sized learning products; and WBc (Connect) for collaborative learning and communities of practice. Thus, the OLC offers an “ecosystem” for learning, where users can find full courses through the WBAcademy, access short informational pieces through WBTalks or enjoy rich, ongoing collaboration and discussions with like-minded professionals through WBConnect.

As demand for informal learning products increases, the OLC team needs to complement its existing skills and capabilities with professionals to support this growing area. The successful candidate will work collaboratively with other members of the OLC Team, reaching across the global practices and with Bank subject matter experts, learning coordinators and others to identify relevant learning content, craft it into engaging and impactful learning products and disseminate it through the OLC.

Learning Specialist Role

The OLC Team is looking for an experienced learning professional who possesses an excellent understanding of and skills related to the design, development, delivery and evaluation of adult learning programs and products across the modality spectrum—face-to-face, virtual and self-paced.

The candidate should possess an understanding of the Bank’s work, particularly as it relates to operational programs (lending for development), since this will be important for translating Bank knowledge into learning programs and for working with staff from operations and the global practices. In particular, the candidate must have a passion for and a track record of designing, developing and supporting bite-sized learning products so that we can grow the content in WBTalks. WBTalks offers valuable information in small, easily consumed “chunks,” but it also provides a platform for the Bank’s experts to share their knowledge and experience with those who need it the most.

The candidate must be able to work collaboratively with internal clients to guide them through the full lifecycle of learning development—from scoping a project through design, development and evaluation, ensuring measurable learning objectives are achieved. The candidate must understand how different learning delivery modalities require different approaches and identify opportunities to create informal and on-the-job learning to supplement formal learning. Finally, the candidate should be able to foster relationships across the Bank and act as a representative of our knowledge and learning mandates, particularly in support of the Knowledge Management Action Plan as it relates to the role of learning.

***The World Bank Group is committed to achieving diversity in terms of race, gender, nationality, culture, and educational background. Individuals with disabilities are equally encouraged to apply.

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 4-year term appointment.


Duties and Accountabilities

Specifically, the learning specialist will be responsible for the following:

Transform Bank knowledge into structured learning

  • Work with subject matter experts to articulate the business problem to be addressed, then analyze capacity development needs and recommend learning plans/approaches to address these gaps and meet learning needs.
  • Advise on an appropriate learning design to support adult learners (Bank staff and clients). Define the overall purpose of the learning intervention; identify the audience(s); work with subject matter experts to transform content into learning modules (e.g., objectives, key messages, resources, interactive exercises, cases, quizzes, etc.); and define metrics for success.
  • Select the right mix of learning methods (e.g., lecture, storytelling, case-based, role play, game-based) to make learning engaging and meet learning objectives.
  • Advise clients on the best delivery modality (e.g., face-to-face, online, blended, etc.) based on the objectives and audiences and guide them through the pros and cons to arrive at the best solution. Then plan the timeline and budget.
  • Work with clients and vendors (as required) to use appropriate multimedia to package and develop engaging, interactive and user-friendly learning products that disseminate lessons from Bank projects and research.
  • Perform quality assurance, ensure learning products comply with the OLC’s technical, pedagogical and usability standards and guide their hosting on the OLC platform for 24/7 accessibility on mobile and desktop by staff, clients, and partners.
  • Work collaboratively with clients throughout the development process, ensuring any questions or concerns are addressed, still with an eye toward delivering focused, informative products that directly address skill gaps.
  • Using sound pedagogical principles and practices, develop the design of on-the-job and bite-sized learning products (e.g., webinars, podcasts, Ted-like video talks, brief knowledge notes, mobile apps, games, etc.) that capture lessons from Bank operations and provide just-in-time overviews of topics that are of interest to learners.
  • Work with subject matter experts to package the bite-sized products using multimedia into interactive, and engaging learning. This includes:
    • Guiding through best practice techniques for synchronous virtual learning presentations, providing ample opportunities for rehearsal and refinement of materials to ensure an effective delivery.
    • Capturing and editing high-quality podcasts series.
    • Producing Ted-like learning videos.
    • Managing webinar logistics, including arranging for the technology, ensuring that high-quality equipment is prepared and available and troubleshooting any technical issues.
    • Editing and publishing recordings.
    • Conducting after-action reviews to identify lessons learned and respond to queries.
    • Enhance the current bite-sized learning program with an additional menu of options, greater use of gamification, inclusion of virtual and augmented reality products and mechanisms to assess and track bite-sized learning more effectively.
  • Promote increased adoption of e-Learning and blended learning approaches and methodologies.

Integrate and promote innovations in learning into Bank products

  • Monitor and research new and better ways of providing learning to a global audience.
  • Remain current in industry trends, standards and best practices in innovative pedagogy and EdTech, including augmented reality, virtual reality, game-based learning, gamification, simulations, burst learning, AI, etc. Champion and implement informal learning as a complement to, or replacement for, formal learning programs.

Use effective project management, monitoring and evaluation techniques

  • Apply project management principles throughout the learning project lifecycle.
  • Help with vendor selection and central procurement.
  • Actively work to mitigate against delays, proposing alternatives to keep projects on time and explaining impacts on the project and the overall timeline to clients.
  • Provide timely and responsive project feedback to vendors, clients and project participants.
  • Manage any project escalation issues responsibly and professionally.
  • Using available data on usage of OLC products, identify key areas of interest and propose ways to address apparent knowledge gaps or opportunities for improvement.
  • As required, prepare and provide usage reports to project sponsors, the OLC Team and senior leadership.


Selection Criteria

The successful candidate will possess:

Technical competencies

  • Master’s degree in educational technology or related field, with a focus on pedagogy, social learning and adult learning.
  • Demonstrated experience (minimum 5-8 years) in designing, delivering and evaluating high-quality distance learning, e-Learning, blended learning and face-to-face programs.
  • Advanced knowledge and practical application of learning design theories, familiarity with major instructional design concepts and frameworks and the ability to communicate clearly on pedagogical choices and the reasoning behind them.
  • Proficiency, practical experience and examples of designing and implementing:
    • Bite-sized learning products (e.g., webinars, Ted-like videos, podcasts, mobile apps, knowledge notes, etc.).
    • Structured learning programs mapped to measurable learning objectives and aligned with business requirements (e.g., face-to-face, MOOCs, e-courses).
    • On-the-job learning.
    • Augmented and/or virtual reality learning products, either as stand-alone products or as complements to other learning programs, is a plus.
    • Functional expertise in commonly used applications for digital learning design and delivery, including:
      • Webinar tools such as WebEx and/or Adobe Connect
      • Articulate Storyline
      • Adobe Captivate, Photoshop, Premiere, Acrobat and Dreamweaver including HTML5
      • Demonstrated expertise in designing and conducting monitoring and evaluation for learning programs and products.
      • Demonstrated experience in managing projects/programs, including expert knowledge of project management tools and methodologies.


General competencies

  • Working knowledge of the Bank, its mission, clients, programs and operational practices.
  • Prior work with MDBs, public sector, NGOs or international development is desirable.
  • Demonstrated ability to work across sectors and disciplinary boundaries with multiple stakeholders (public, private, civil society) to build collaborative alliances for results in learning.
  • Excellent interpersonal skills and a demonstrated ability to work effectively in and across teams.
  • Ability to create opportunities to share knowledge with others while seeking to learn from more experienced staff to deepen or strengthen professional knowledge.
  • Exceptional oral and written communication skills in English, particularly to motivate and persuade clients. Additional languages are a plus.
  • Demonstrated ability to work independently and meet objectives under tight timelines.
  • Enthusiastic, self-motivated, solution seeker with strong client engagement skills and a committed interest in lifelong learning, the role of learning for personal and professional development
  • Master degree in a relevant field (such as knowledge management, information management, content management) with a minimum of 5 years of experience in knowledge management. A successful candidate will typically have experience in positions of increasing complexity and responsibility, and proven ability to work with a dynamic and international team.
  • Proven track record (5 years) of pertinent work experience in knowledge management, ideally in a multicultural and global entity.
  • Program Management experience is required, including designing, planning and implementing knowledge-related initiatives, coordinating / collaborating with other teams and executing / facilitating programs and events involving knowledge management or knowledge creation.
  • Ability to analyze and respond to challenges with a can-do attitude and proper problem-solving abilities.
  • Ability to work with minimum supervision in a collaborative and responsive team.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Strong interpersonal skills, with proven experience in working in situations of both formal and non-formal reporting authority.
  • Exceptional oral and English writing skills. Additional language skills are desired.
  • Prior work experience in MDBs, public sector, NGO’s, or international development is beneficial.
  • Demonstrated success in supporting and inspiring a positive, energetic culture of innovation.
  • Experience with knowledge-related IT tools (e.g. knowledge sharing platforms) is desirable
  • Enthusiastic, self-motivated team player with a strong interest in learning, creating efficient processes and a seamless user experience.
  • Deliver Results for Clients – Identifies challenging goals that align with the WBG mission and is always looking to improve. Understands clients' most pressing challenges and contributes to solutions. Takes personal responsibility for producing high quality work, identifying and communicating risks, and delivering results for clients.
  • Collaborate within Teams and Across Boundaries – Keeps others fully informed to ensure integration. Works to maintain consistency and displays a sense of mutuality and respect. Approaches conflicts as common problems to be solved. Seeks and listens to input from others to inform own decision making and openly shares information. Frames thinking/actions with a WBG corporate perspective in mind.
  • Create, Apply and Share Knowledge – Contributes to GTKM’s and WBG's body of knowledge by applying lessons learned and expertise. Actively invests in own knowledge and seeks feedback. Builds personal and professional networks within and beyond the work group.
  • Make Smart Decisions – Seeks and analyzes facts, data and lessons of past experience to support own sound, logical decisions regarding own and others' work. Applies cost/benefit analysis to meet work program objectives. Contributes to decision making by providing relevant risk-analysis. Shows initiative when necessary, and makes decisions in a timely manner within own area of responsibility.
  • Lead and innovate – Applies critical thinking to current approaches, identifies areas for improvement, and proposes new solutions that drive results. Considers own behavior in context of WBG's values and mission and recognizes impact one has on others. Operates in the midst of ambiguity and changing needs and supports others to do the same.

The following are specific knowledge management competencies which are desired in individuals working at the level of the Knowledge Coordinator. These are provided here for referencing to help guide expectations around the successful candidate’s work delivery.

Program planning and management:

  • Exhibits core understanding of knowledge management principles and concepts in supporting programmatic planning and area-level programming.
  • Actively solicits feedback on business unit KM activities, processes and services.
  • Demonstrates good understanding of KM user needs, and contributes to programmatic solutions.
  • Assists in articulating how information and knowledge flows are inventoried, mapped and supported.
  • Uses core understanding of knowledge management to support key phases and aspects of knowledge-management related projects, from inception through completion.
  • Contributes to implementing KM approaches and planning at the business unit level and actions alignment and adjustments.
  • Employs good understanding of knowledge users and Bank operations to support stakeholders in the effective use of information and knowledge systems, processes, tools, and materials.


Delivering knowledge services

  • Demonstrates strong understanding of how information and knowledge services can support, facilitate, and enhance the activities of users, teams, and the Bank.
  • Applies understanding of KM to provide basic information and knowledge support to users by demonstrating, explaining, instructing and creating support documentation under minimal guidance.
  • With guidance, supports transfer of skills, knowledge, and understanding of information and knowledge resources, discoveries and innovation to relevant individual and teams within the Bank.
  • Applies understanding of KM to identify and capture standard information and knowledge in assigned and prioritized areas.
  • Applies understanding of KM and area operations to determine, collate, and process user and area needs, perspectives, perceptions, and satisfaction-levels to KM group managers through the use of standardized assessments.

Knowledge Asset Management

  • Demonstrates core understanding of knowledge management to perform activities and employ tools for applications throughout the knowledge lifecycle and project cycle, and to support specifically explicit and tacit knowledge capture, access, use, and creation.
  • Supports facilitation, implementation, and enforcement of standardized processes, practices, policies, procedures, and guidelines that relate to the uses of knowledge resources, including users’ self-service of resources.
  • Engages directly in practices to ensure adoption and appropriate application of policies and practices for information and knowledge management.
  • Applies core understanding of content classification, organization, and management to apply established taxonomies and ontologies for the Bank and area resources and applications.
  • Provides feedback on user and unit satisfaction and requirements regarding information or knowledge-related resources.
  • Provides hands-on guidance around standard resources relevant to the needs of users' and teams' requirements, and exercises the ability to find, retrieve, and facilitate access to standard information or explicit or tacit knowledge.
  • Develops advanced search and other standard functions within information retrieval systems and search engines.

Collaboration and Partnerships

  • Applies organizational skills and core understanding of knowledge management to help facilitate the KM service delivery model within operations.
  • Actively participates in and facilitates onsite and online meetings events, working groups, etc. with KM team members, users, clients, collaborators, and other stakeholders.
  • Actively engages with users and team members to maintain and evolve knowledge agenda items including user feedback.
  • Utilizes strong understanding of KM and collaboration skills, to enhance knowledge-sharing through established and standard practices.
  • Cultivates and employs internal and external expert and professional networks to foster professional development, support capture of tacit knowledge, and support end users.
  • Applies and participates in collaboration systems, platforms, and technology to facilitate knowledge exchange, collaboration, and innovation.

Change Management Adoption and Facilitation

  • Applies core understanding of stakeholders and Bank operations to promote innovative and effective behaviours and incentives to achieve desired KM outcomes.
  • Supports training and KM on-boarding of business unit staff and users by building awareness of and sharing KM materials and resources.
  • Participates in capturing and sharing lessons-learned from KM projects and initiatives, towards enhancing practices and driving innovation.
  • Assists programmatic decision-making and application of behavioural insights and opportunities to improve outcomes.
  • Supports effective evidence-based change management practices
  • Applies core understanding of knowledge management to support communications campaign around KM’s value contribution to daily practices.

Technical Literacy, Use, and Applicability

  • Applies core understanding of KM, technology concepts, and digital platforms to facilitate and support effective and efficient technology use by users.
  • Employs understanding of KM and technology to utilize technological tools in support of users and business requirements.


World Bank Group


With 189 member countries, staff from more than 170 countries, and offices in over 130 locations, the World Bank Group is a unique global partnership: five institutions working for sustainable solutions that reduce poverty and build shared prosperity in developing countries.

Our Mission

To end extreme poverty:

By reducing the share of the global population that lives in extreme poverty to 3 percent by 2030.

To promote shared prosperity:

By increasing the incomes of the poorest 40 percent of people in every country.

The World Bank Group is one of the world’s largest sources of funding and knowledge for developing countries. Its five institutions share a commitment to reducing poverty, increasing shared prosperity, and promoting sustainable development.


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Washington, District of Columbia

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