27 days old

Manager - Training & Engagement

Merceses-Benz Stadium
Atlanta, Georgia 30313
  • Job Type
  • Job Status
    Full Time

Who we are 

We use our core values as a compass to guide our decisions because they are our North Star.  If we live our core values daily, we know everything else will take care of itself.  We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment.  We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities as if our name is on the outside of the building.


Our Ideal Candidates

Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding.  When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them. 

Collaborate – Realize that we are better together than we are alone.  We achieve much better results when others have the opportunity to add their diverse perspectives.  Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.


Engage in Servant Leadership – Put others ahead of yourself even when it’s difficult.  Find opportunities to lead by example in the way you pitch in and help others.  Giving back to others is at the heart of what we do. 


Build Relationships – Cultivate trust in relationships by showing respect and sensitivity.  Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve. 


Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests.  Take advantage of this rare opportunity by utilizing available resources.     


Position Summary

The Manager, Training & Associate Engagement is responsible for implementing the day to day training and engagement activities of the organization.  Assists with development of creative, high quality initiatives that model and teach our core values, develop, retain, and engage our associates so they can produce the best possible business results.  Assists with development and delivery of multi-disciplinary training and engagement programs including new hire orientation, core values, supervisory, leadership, and Welcome Home that help the businesses deliver key customer, guest and fan experiences. Maximizes utilization of systems and processes that maximize the effectiveness of our learning and engagement activities.  Majority of time spent is devoted to stadium initiatives but also assists with Blank Family of Businesses training and engagement initiatives.  Oversees the training and engagement coordination function to ensure high quality, thorough results.


Roles and Responsibilities

  • Primary facilitator of Welcome Home culture training
  • In partnership with operations leaders, facilitates best in class Welcome Home core values training programs to ensure highly skilled, inspired workforce to support AMB S&E operations. 
  • While inspiring, educating, building loyalty, and delighting our associates, ensures ongoing quality and feedback is measured with the goal of continuous improvement.
  • Assists Director with development, creation and implementation of workplace initiatives to support best in class training, development and retention initiatives across the Blank Family of Businesses. Assists with needed redesign and updating of training materials.
  • Oversees quality of training logistics including class schedule, securing executive speakers, F&B, audio/visual, room set up.
  • Assists with establishing creative approaches to staffing training sessions with goal of engaging students and allowing students to learn and experience our culture at the heart level
  • Maximizes use of learning management technology tools with goal of providing compelling content to our associates while efficiently tracking training completions
  • Assists with planning and delivery of proactive employee engagement activities to strive to achieve Employer of Choice standards with our associates internally and externally, including associate surveys, exit interviews, stay interview, etc.
  • With assistance from Director, leads stadium communication efforts surrounding the Blank Family of Businesses Core Values. Ensures positive and respectful work environment through positive reinforcement, modeling desired behavior, providing workplace guides and tools, and ensuring consistency in branding of BFOB Core Values.
  • Partner with Director and stadium operations to conduct associate focus group sessions and associate surveys to obtain associate feedback. Identifies associate concerns and monitors overall associate satisfaction. Partner with operations and Director to develop and implement action plans.
  • Assist with Blank Family of Businesses engagement projects such huddles, women’s events, executive lunches, associate surveys, and various associate events.
  • Assist with content creation for training classes.





Qualifications and Education Requirements

  • Bachelor’s and/or Master’s degree
  • 5 years of Human Resources or Learning and Development experience involving managing projects
  • 3+ years as an instructor/facilitator delivering skills-based, learner-focused training
  • Skilled at assessing large scale training impact and return on investment
  • Experience sourcing and creating engaging, relevant curriculum and course materials for a diverse audience of adult learners


Required Skills

  • Training and group facilitation skills
  • Knowledge of adult learning, instructional design methodologies and delivery options (instructor-led, blended and web-based)
  • Knowledge of new and emerging learning technologies and support systems
  • Strong core values orientation
  • Ability to inspire others
  • Written and verbal/interpersonal communication skills
  • Influencing
  • Building trust
  • Project management
  • Planning and organizing
  • Creativity
  • Initiative
  • Follow through
  • Attention to detail


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Manager - Training & Engagement

Merceses-Benz Stadium
Atlanta, Georgia 30313

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Manager - Training & Engagement

Merceses-Benz Stadium
Atlanta, Georgia

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