19 days old

Organizational Training Manager

El Cajon, California 92021
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

Sycuan Casino, located in east San Diego County, is expanding our world class gaming experience!  

With a dramatic 12 story hotel featuring 300 rooms, pool with lazy river, gardens and impressive mix of both new gaming and dining options coming soon, we are excited to grow our team!  

We currently have an Organizational Training Manager career opportunity available!

Do you enjoy being in front of people, imparting knowledge and development in a fast-paced hospitality environment?

Our ideal candidate is experienced in training, developing and speaking with a diverse group of people, across many different cultures and experience levels, from front-line to Executive level team members.

Under the leadership of our Assistant Director of Organization Training and Development, this position is responsible for on-boarding new team members, facilitating established training programs, and working with leadership to develop new training initiatives to meet our organizational goals.

We offer a comprehensive, hand-selected benefits package second to none, a fund and diverse team environment and the opportunity to make a difference in our organization!  

Our full time team members enjoy the following array of exciting benefits:

  • Health Insurance (Medical, Dental, Vision) with 4 levels of coverage
  • 401(k) Retirement Savings Plan with company match
  • Paid Time off with Buyout opportunities
  • Holidays
  • Education Reimbursement
  • Complimentary Transportation
  • Voluntary Auto, Home, and Pet Insurance
  • Basic Life Insurance
  • Long Term Disability Insurance
  • Supplemental Life Insurance

Please see the following Job Description outlining the required skills and experience for this position:


Job Purpose:

Develops and conducts training programs in alignment with departmental and organizational goals 

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1.     Conducts in-house training by developing course content, designing and writing training materials and modules, preparing instructional material, handouts and visual aids, evaluating and selecting videos and/or books as appropriate, setting up training rooms, promoting training activities, scheduling trainees, and presenting approved training modules. - 50%

2.     Measures training effectiveness by obtaining trainee feedback, conducting pre and post training assessments of trainee knowledge and skills, developing effective measuring tests/tools, analyzing test results, and implementing appropriate modifications to training or re-training activities. - 20%

3.     Assists Training and Development Manager by researching new training materials, articles and industry related information, researching and evaluating costs and availability of specific customized training upon request, providing reports and feedback on existing training programs and recommending modifications, implementing approved programs, and maintaining up-to-date knowledge on training techniques and skills. - 20%

4.     Ensures training multi-media equipment is functional by monitoring audio/visual equipment, identifying necessary equipment maintenance and/or repairs, and collaborating with the appropriate department to ensure maintenance, repairs and/or troubleshooting is completed. - 5%

5.     Maintains and organizes training library by receiving and labeling manuals, books and videos, logging and accounting for outgoing and incoming training supplies, analyzing logs and training calendars to determine frequency of use, 
recommending modifications, additions and/or replacements of training library 
materials, and processing approved orders following established procedures. - 5%

Job Specifications:

Education and Experience:


  • Bachelor's Degree in Human Resources, Organizational Development or related field or equivalent experience.
  • 2 years of experience designing and developing course content and curriculum using 
    ADDIE, ISD, or other models
  • 3 years of instructor led classroom and training experience


  • 2 years of experience with E-learning development using Adobe Captivate or similar software
  • Experience evaluating training program results utilizing Kirkpatrick's Four Levels of Learning
  • Familiarity with Learning Management Systems (LMS)
  • Training and development experience in the hospitality and/or service industry
  • Coaching experience

Skills and Knowledge:


  • Ability present concepts and ideas in a clear and concise manner
  • Ability to conduct oral presentations in the English language
  • Ability to engage a diverse employee population during presentations
  • Excellent English writing skills
  • Ability to create visual learning aids
  • Recordkeeping and organizational skills
  • Working knowledge of Microsoft PowerPoint and Word
  • Ability to communicate with all levels of personnel
  • Ability to interact effectively with a diverse team member population
  • Ability to research, compile and analyze data
  • Ability to maintain professionalism and composure
  • Ability to prioritize and perform multiple tasks and assignments
  • Ability to sit or stand for up to eight hours at a time
  • Ability to understand and follow verbal directives and written directions
  • Ability to accept constructive criticism
  • Ability to complete forms and documents
  • Ability to maintain confidentiality
  • Ability to appear for work on time


  • Multi-lingual (English/Spanish)

Supervisory/Managerial Accountability:

Direct:              None

Indirect:           None



Sycuan is more than just a business.  Sycuan careers create a community of people working together toward a common goal.  Whether you working in our state of the art Casino, our beautiful Resort, or become a staff member in one of our other enterprises, you will be a part of the Sycuan family.  In addition to casino jobs and the resort, Sycuan operates a Fire Department, Medical Clinic, Dental Clinic, Day Care Center, Police Department and an Education Department.  We currently employ over 2,300 team members in a variety of positions and casino careers including casino operations, hotel operations, golf operations, food and beverage, security, accounting, sales, marketing, facilities and landscaping just to name a few!


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Organizational Training Manager

El Cajon, California 92021

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Organizational Training Manager

El Cajon, California

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