14 days old

Senior Instructional Designer

American Express
New York, New York 10281
  • Job Type
  • Job Status
    Full Time

Senior Instructional Designer

Skilled people power companies.

We architect their development.

The Senior Instructional Designer is a self-starter who develops multi-modality learning solutions to support leadership and business skill development needs across the enterprise. In addition, the Senior Instructional Designer supports learning data analysis, evaluation protocols, content inventory, content curation, marketing of learning, and administrative and program management of learning solutions.  On occasion, the Senior Instructional Designer will deliver instruction.

Making learning relevant and transferrable is vital to success.

What you will be doing:

  • Design and develop innovative learning solutions which include web-based training, game-based learning, business simulations, performance support tools, experiential learning, and team-based activities.
  • Initiate and drive evaluation protocols for learning solutions.
  • Analyze content and learning data and draw insights to drive marketing plans; execute the marketing plans.
  • Review and assess off-the-shelf learning content and solutions to determine the best fit for enterprise needs.
  • Maintain inventories of learning content.
  • Curate content into meaningful learning sequences.
  • Monitor and drive engagement of our Learning Community of Practice social site.
  • Stay abreast of industry standard learning solutions, specifically multi-media instructional solutions. 
  • Support the administrative needs of our Assessment and Coaching programs.
  • Deliver classroom/virtual instruction on occasion.


  • 5+ years of related experience
  • US Company Hub location preferred: NYC, Phoenix, Fort Lauderdale, Salt Lake City.
  • Bachelor’s degree or higher preferred.
  • Awareness of latest L&D trends, theories, frameworks, and evaluation protocols that align with the needs of the digital learner.
  • Experience developing soft skills, professional development, leadership development, and business skills learning solutions to meet the needs of global audiences.
  • Proficiency with industry standard authoring and multimedia development tools (Adobe Suite), and experience with rapid/agile Instructional Design techniques.
  • Ability to manage social learning technology to deliver L&D interventions, sustain learning, and foster knowledge sharing.
  • Experience working with and managing third party suppliers when developing/curating content.
  • Demonstrated analytical skills to draw insights from data.
  • Outstanding communication skills.
  • Experience delivering both in-person and virtual instructor-led training.
  • Demonstrated proficiency with MS Office skills, especially advanced skills with Excel. 
  • Graphic Design and UI/UX experience a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Why American Express:

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


Posted: 2019-02-04 Expires: 2019-03-06

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Senior Instructional Designer

American Express
New York, New York 10281

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