29 days old

Senior Learning and Development Specialist

Valley Metro
Phoenix, Arizona 85003

Valley Metro is looking for an experienced, dynamic, self-motivated Learning and Development professional who is committed to connecting communities and enhancing lives. The Senior Learning & Development Specialist develops, coordinates and implements a variety of comprehensive professional development programs aligned with strategic initiatives; evaluates training effectiveness and performs professional-level work to promote and support our culture of learning.

This is an open and continuous recruitment. The first review of applications will begin November 18, 2019, and weekly thereafter until filled. A resume is required with application submission. 

Examples of Duties / Knowledge & Skills

The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Program Areas:

• On-site employee professional development

• Professional development via higher education (Tuition Assistance Program)

• Organizational culture orientation for new employees

• Work-unit team development

• Training resource partner for role-specific technical trainers in Operations and

Customer Service

• Learning Management System and course logistics

Consults with internal stakeholders to conduct needs assessments, evaluate and make recommendations for learning and development solutions;

Partners with departments regarding training needs, delivery, and scheduling requirements;

Customizes courses when needed to meet department needs. Assists departments with finding role-related technical and professional development learning resources;

Applies principles of adult learning and industry-standard instructional design methods to conduct needs analysis;

Develops and designs highly engaging and interactive learning solutions, content and materials to address skill and knowledge gaps; and evaluate training effectiveness;

Applies industry-standard instructional design methods to design and deliver virtual learning using instructional technology such as WebEx, Captivate, Articulate, Photoshop, etc.;

Assists with the Tuition Assistance Program and collaborates with higher education partners from colleges, universities and technical trade schools to administer workforce development solutions;

Manages course logistics and resources necessary for scheduled training courses including Learning Management System, classroom space, needed audiovisual equipment, etc.;

Develops and implements communication plans for training initiatives; markets training and development opportunities to staff;

Oversees and delivers assigned training; continually monitors the effectiveness of programs; recommends new approaches to improve, update or enhance services offered;

Stays up-to-date with current tools, trends and techniques in performance consulting, adult learning theory, cognitive theory, engagement and workforce development;

Performs other and similar related duties.


Knowledge of:

Principles of adult learning and its' application in the development of training solutions;

Industry-standard instructional design methods and techniques of curriculum development;

Principles and practices of group dynamics and human behavior;

Trends in professional development and leadership training;

Copyright restrictions in regard to the development and delivery of training programs;

Training resources and providers within the community;

Learning Management Systems and a variety of technology-based delivery platforms that support learning and development;

Statistical methods applied to training assessment.

Skills in:

Planning, developing and implementing value-added training and development programs;

Conducting and facilitating effective training sessions both in person and virtually;

Presenting information clearly and concisely to various audiences;

Establishing and maintaining effective working relationships internally and externally;

Monitoring and evaluating training programs to determine effectiveness;

Maintaining a learning management system (LMS) to ensure accurate employee training records, track training needs and collect evaluation results;

Proven use of evaluation strategies that effectively measure the impact of learning using Kirkpatrick's model for training evaluation;

Excellent interpersonal, written communication, problem-solving, collaboration and analytical skills as well as the ability to work with highly confidential information;

Demonstrated ability to be a team player by recognizing other team member's unique skills and perspectives, creating a collaborative culture by being positive, respectful and friendly and by being honest and acting with integrity;

Demonstrated ability to provide positive customer care and service by listening, anticipating and seeking to understand our internal and external customers' needs, making the customer feeling valued and providing high-quality service every time;

Demonstrated ability to influence and collaborate within work team and with peers both inside and outside the organization;

Ability to work on multiple projects in a fast-paced, high energy environment.

Physical Demands / Work Environment

Physical Demands:

Mobility to work in a typical office setting and use standard office equipment; vision to read printed materials and a computer monitor; hearing and speech to effectively communicate in person or over the telephone to large groups. Ability to lift up to 20 pounds; to stand or sit for long periods of time and to work a keyboard for an extended period of time. May travel to other agency sites within the Valley.

Positions in this class typically require: grasping, talking, hearing, seeing, sitting, standing and repetitive motions.

Accommodation may be made to some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Work Environment:

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Valley Metro
101 N. 1st Avenue
Suite 1400
Phoenix, Arizona, 85003
(602) 262-7433


Minimum Qualifications & Requirements

All employees of the Agency are expected to uphold the Core Values: Whatever it takes, Team Player, and Positive customer care/service.

Bachelor's Degree in Organizational Development, Training and Development, Instructional Design, Human Resources, Business Administration, Education or a closely related field of work.

• Five or more years' of professional-level experience in developing, implementing and

facilitating training and development programs for adult learners;

• Five or more years' of project or program management responsibilities;

• Five or more years' of applying industry-standard methodologies, principles and

practices related to adult learning, instructional course design and training delivery;

• Three or more recent years' of experience in virtual design and delivery using modern

instructional technology such as WebEx, Captivate, Articulate, Photoshop, or similar


• Or equivalent combination of education and appropriate experience may be


Learning and development experience in a centralized human resources department is highly desirable.

Licenses and Certifications:

Positions may require:

--Valid Arizona Driver's License

--Certified Professional in Learning and Performance (CPLP) desired


Posted: 2019-11-08 Expires: 2019-12-08

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Senior Learning and Development Specialist

Valley Metro
Phoenix, Arizona 85003

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