7 days old

Senior Manager Training and Operations Services

The Johnny Rockets Group
Remote Opportunity, Massachusetts
  • Job Type
  • Job Status
    Full Time

Do you want to be part of a team whose mission is to Serve an Entertaining and Lively Experience through Burgers, Shakes and Fries?   At Johnny Rockets we rock our guests because we value creative expression!  Our team is filled with great people who are optimistic, fun and always act with integrity.  We promise to bring joy through dance, straw twirling and serving ketchup smiles~  Be a part of the Johnny Rockets team and help us fill the world with fun and smiles! 

The Manager of Training and Operations Services manages the certified training program for the company. This role is also responsible for coordinating, implementing, and training new processes/products for operations services while upholding all food safety standards.

Highlighted responsibilities include:

  • Drives the process for identifying, training and pre-certifying new Certified Trainers per the strategic plan in coordination with the Operations team.
  • Develops and communicates trainee schedules and assignments.  Provides weekly follow up and feedback on all trainees.
  • Supports new restaurant opening processes working with Operations to certify trainers along with Opening Unit Coordinators.
  • Trains new processes/products via webinar and/or instructional based restaurant training.
  • Utilizes appropriate training tools and processes to instill and maintain food safety standards for the Johnny Rockets brand.
  • Makes appropriate recommendations for new systems, procedures and processes to improve operations and Guest satisfaction.
  • Manages the Manager in Training program.
  • Ability to be the Operations Subject Matter Expert
  • Ability to be the Food Safety Subject Matter Expert
  • Willing to travel 50-75%.  Capable of working productively while traveling.


  • High school diploma required along with at least 4 years of experience in a similar role
  • Must be able to quickly build and maintain credibility with stakeholders
  • Ability to interact and communicate effectively with all levels of the organization
  • Demonstrated strong project management skills
  • Proven ability to clearly articulate company programs and information
  • Ability to be clear and concise in all written communications
  • Strong time management skills with the capability to be self-directed to accomplish objectives
  • Ability to plan effectively
  • Action orientation
  • Accountability- personal
  • Ability to lead and influence
  • Collaboration
  • Effective communication skills
  • Strategic thinking and vision
  • Ability to adjust priorities


Posted: 2019-01-11 Expires: 2019-02-10

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Senior Manager Training and Operations Services

The Johnny Rockets Group
Remote Opportunity, Massachusetts

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