13 days old

Training and Development Manager

European Wax
Hallandale Beach, Florida 33009
  • Job Type
  • Shift
    1st Shift

About European Wax Center

As the largest waxing company in the U.S., European Wax Center (EWC) believes that revealing beautiful skin is the first step toward revealing the best version of yourself. The brand's mission is to inspire women to be authentic and unapologetically confident in everything they do.

European Wax Center (EWC), an iconic beauty lifestyle brand, was founded by siblings David and Josh Coba in 2004. The concept was simple: to bring the EWC distinctive waxing expertise and unmatched experience to women throughout the USA.

Today, EWC is a lifestyle beauty brand admired by millions for our all-natural COMFORT WAX®, their exclusive 4 Steps to Gorgeous® process, and propriety collection of services and brow, body, and skincare product collections that enable everyone to feel pampered, confident, and beautiful in their own skin. EWC is so confident that it will be love at first wax, the first wax is always complimentary.

As a result, today, European Wax Center is recognized as one of the fastest growing companies in the beauty lifestyle services category and is dominant in the out of home waxing category.


Job Summary

The Learning and Development Manager is responsible for partnering with key stakeholders to ensure the learning and performance solutions created are impactful, engaging, and are aligned with organizational and departmental priorities. This role will oversee the consistent design, development, implementation and evaluation across all delivered learning and performance solutions. The Learning and Development Manager will oversee, coach and develop the Learning Specialist team.

A Day in the Life:

  • Oversee the design, development and evaluation of learning and performance solutions for multiple delivery methods including instructor-led, web-based, performance coaching, and blended instruction for specific content areas. The Learning and Development Manager will also partner with strategic stakeholders and decision makers to advice and consult on implementation strategies.
  • Responsible for planning, executing and managing instructional design projects leveraging internal resources, using effective project management methods, which include providing individual contribution as needed to ensure on-time delivery.
  • Partner with key stakeholders to proactively identify training needs through needs assessments, presenting recommendations and developing learning and performance solutions to address performance gaps.
  • Partner with the Talent Manager to build and align talent management processes, systems and reporting to ensure they are integrated with the organization’s strategic talent agenda.
  • Partner with key stakeholders to drive engagement initiatives across the corporate office.
  • Communicate and negotiate expectations for content, accuracy, timeliness, and areas of improvement of processes and deliverables. Evaluate deliverables to ensure quality and timely execution.
  • Identify gaps and opportunities within the design and development process to maximize effectiveness and efficiency and alignment with Talent Development goals which also includes supporting the ongoing assessment of instructional effectiveness for all existing and future training programs.
  • Partner with key stakeholders to monitor and evaluate the effectiveness of all content created and developed while measuring retention, consistency, impact and engagement metrics for deliverables.
  • Responsible for the overall integrity of the instructional design and quality of all learning materials and performance solutions delivered.
  • Assist in the creation of strategy and programs in Talent Acquisition and Talent Management.
  • Research, identify, and implement new and emerging technologies/processes to evolve learning offerings.
  • Mentor and train new and existing associates on industry best practices and techniques from a learning experience and design standpoint.
  • Oversee the administration of learning systems, including the administration of the learning management system and Spotlight.
  • Analyze and improve on existing processes.
  • Support and contribute to company-wide efforts to enhance the culture and experience for all associates.
  • Facilitate training and meetings, as needed.
  • Support the creation of performance management resources and tools for the corporate office.
  • Manage and coach the learning specialist team. Set team goals and objectives aligned with corporate goals and objectives.
  • Perform other related duties as required and assigned.


What Sets You Apart

  • Ability to develop training strategies and plans independently while taking into consideration our unique business environment.
  • Strong project management, organizational and follow-up skills. 
  • Highly developed leadership skills, advanced consulting skills and superior ability to build relationships, influence and gain commitment of associates at all levels within the organization.
  • Ability to work independently and to plan, organize and set/achieve priorities when performing work.
  • Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, implement, monitor and evaluate).
  • Strong instructional design capability, including need assessment, program design and development, and evaluation
  • Proven ability to create and implement innovative learning solutions.
  • Ability to create structure around ambiguous assignments and manage complexity in terms of the work and stakeholders to deliver results in a compressed time frame effectively and see that action items are completed in a timely manner.
  • Proactive and driven in style.
  • Strong problem-solving skills.
  • Strong facilitation skills.
  • Ability to learn quickly and easily adapt to a dynamic environment.
  • Perform on tight timelines with little supervision.
  • Strong time management and organizational skills.
  • Ability to effectively balance competing priorities to fulfill all stakeholder expectations.
  • Authentic individual with impeccable integrity whose personal and professional values are consistent with EWC’s mission, vision and values.
  • Inspirational colleague and culture champion within the company.
  • Credible and savvy businessperson who will be perceived as a trusted consultant and functional expert to the team.
  • Able to engender trust and respect quickly.
  • Well-cultivated creative thinker and thought leader. Demonstrates intellectual curiosity with an ability to see around corners.
  • Ability to build and maintain working relationships and work with multiple priorities in a fast-paced dynamic environment. 
  • Ability to engage and negotiate with third party vendors to procure the best business conditions and results for the company.
  • Strong communications skills; superior editing, writing, and critical reasoning skills.
  • Advanced MS Office skills. 
  • Ability to travel domestically (less than 10%).


Education and Experience

  • BA/BS in Instructional Design, Organizational Development, Education, or related field.
  • 7+ years of instructional design or training development experience.
  • 7+ years of experience working closely with subject matter experts to develop training strategies and solutions.
  • 5+ years of effectively leading the building and delivery of complex training programs.
  • 5+ years of experience leading a team of instructional designers.
  • Experience creating learning solutions for retail or franchise/distributed workforce environments is preferred.




This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.



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Training and Development Manager

European Wax
Hallandale Beach, Florida 33009

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