17 days old

Training and Systems Specialist

Colorado State University
Fort Collins, Colorado 80523
  • Job Type
  • Job Status
    Full Time

The Training and Systems Specialist plans, designs, and implements critical training and consultative services for the use of the University’s customer relationship management system (CRM). The CRM manages the way alumni, faculty, staff, and donor data is stored, maintained and retrieved for the Division of University Advancement. This position collaborates with internal and external constituencies to create course content; works independently to develop learning modules; serves as a resource for end-users; and has a high level of decision making and self-direction.

Secondary responsibilities include the creation, analysis, and dissemination of complex queries that may contain report interactions with multiple criteria, and variables for division-wide initiatives (e.g., Presidential communications, direct mail solicitations, donor events, etc.), as well as unit cross-over support.

This position reports to the Director of Customer Support and Training.


Required Job Qualifications

  • Bachelor’s Degree in education, communication, liberal arts or a related field.
  • Minimum of 2 years training experience or at least 3 years of experience in a related field.
  • Experience with customer relationship management software.
  • Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date.

Preferred Job Qualifications

  • Experience with adult learning/education – includes previous coursework and/or degree emphasis
  • Demonstrated background in working with Ellucian Advance, preferably Advance Web Access (AWA)
  • Professional experience in higher education
  • Experience with advancement/development
  • Excellent oral and written communication, presentation, and interpersonal skills
  • Familiar with the use of current technology in training delivery
  • Experience in report building, logical expressions and program/data testing
  • Experience with eLearning development tools, preferably Camtasia or Captivate
  • Experience in curriculum development; Learning Management System experience
  • Ability to analyze and synthesize information
  • Collaboration and work well with others
  • Ability to solve complex problems


Posted: 2018-11-02 Expires: 2018-12-02

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Training and Systems Specialist

Colorado State University
Fort Collins, Colorado 80523

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