9 days old

Training Content Design & Delivery Specialist

State of Colorado Department of Revenue
Denver, Colorado 80203
  • Job Type
    Employee
  • Job Status
    Full Time

SALARY: $4,284.00 - $4,500.00 Monthly

FLSA STATUS: Exempt; position is not eligible for overtime compensation.

OPENING DATE: 10/11/19

CLOSING DATE: 10/21/19 05:00 PM

JOB TYPE: Full Time

DEPARTMENT INFORMATION:

The Colorado Department of Revenue (CDOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, enforcing liquor laws, and regulating gaming, horse racing, marijuana, and the auto industry and assisting the citizens of our state.

CDOR Vision To empower businesses and individuals through quality customer service, innovation and collaboration.

CDOR Mission To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.

The Department of Revenue offers 10 paid holidays per year, paid vacation and sick leave, discounted RTD Eco-Pass, BenefitHub program (discounted merchandise, food and travel, etc), CafeWell, employee wellness program and a great benefit package.


DESCRIPTION OF JOB:

The training unit provides professional training design, delivery, development, and customized training initiatives and programs to Department of Revenue (DOR) staff. The work unit also manages the Learning Management System (LMS) for the department to include training of users and learners on concepts and practices applicable to their defined user levels.

Duties include but are not limited to:


TRAINING CONTENT AND DELIVERY: Develop, design, and deliver DOR instructor-led and online training programs related to supervisory, customer service, elective, and other human resources soft skills and customized training content. Dynamically deliver and facilitate training classes with a high level of professionalism for adult learners, and be able to be agile in adapting/adjusting to participant feedback. Source best practice and on trend HR soft skills subjects for design and delivery. Coordinate method of delivery, schedules, location, and communication for all training classes and programming through google calendar and the Department's Learning Management System. Update training materials to represent the Training Unit brand and to refresh content based on feedback and industry trends. Analyze training evaluation feedback to improve and enhance programming, while tracking for measurement and effectiveness.

LEARNING MANAGEMENT SYSTEM (LMS): Serves as the lead on the Department's LMS system in creating training and policy content to be administered through the system. Develop online content through existing authoring tool to be uploaded into LMS. Troubleshoot LMS issues and manage them through until complete resolution. Monitor email questions from employee users, and help to troubleshoot issues with divisional LMS liaisons. Create and run reports to track compliance. Serve as the primary point of contact with LMS vendor and divisional LMS liaisons. Maintain the maintenance and training of LMS, this includes but is not limited to : adding/updating content, adding/updating users, running reports and customer support as needed. Manages the implementation and reporting of annual and quarterly core compliance trainings for new hire and existing employees. Training and ensuring the Division LMS administrators are performing their functions correctly. Train new division users as needed and ensure data is accurate.


ORGANIZATIONAL DEVELOPMENT/CHANGE MANAGEMENT:

Assist with the implementation of organizational development programs that aim to strengthen employee knowledge and abilities, improve leadership and maintain the health of the Department. Work with Training Unit Supervisor diagnosing problems and setting department goals. Work with Training Unit Lead/Supervisor to diagnose problems and align programs to Department mission, values, and goals. Support employee engagement initiatives through feedback, employee engagement council, climate surveys, and training program evaluation feedback.

Requirements

Minimum Qualifications:

  • Bachelor's degree from an accredited institution in Human Resources Management, Communications, Instructional Design, Organization Development, Business, Public Service, Information Technology or similar related field. 
  • And Two years of professional experience in the development and delivery of training to adult learners.

Substitutions:

  • Additional professional experience in experience in the development and delivery of training to adult learners; will substitute for the degree requirement on a year-for-year basis.
  • Additional education in Business, Public Service, Information Technology or similar related field will substitute for the required experience on a year-for-year basis.

Preferred Qualifications:

The preferred candidate will have the following:

  • Solid strategic and critical thinking skills; the ability to think "big picture" but evaluate all sides and how things align for problem solving and decision making.
  •  Strong knowledge and experience with technology as it relates to providing alternative training delivery methods. 
  • Previous experience and a comfort level with learning management systems, especially running reports and customizing reports. 
  • Previous experience with online authoring tools to create tailored online content for transferring to a learning management system. 
  • Strong interest and skills in researching training and development trends to create current and cutting edge content. 
  • Advanced degree in Training or Learning Development, Delivery, and/or Instructional Design and/or Organizational Development. 
  • Proven ability to work independently and accept supervision.
  •  Proven success organizing and tracking workload. 
  • Experience in the development and delivery of Human Resources and customer service related training. 
  • Demonstrated experience as a team player with strong collaboration, communications, and customer service skills and customer care experience Demonstrated project management skills. 
  • Ability to identify and implement creative solutions for delivery of effective training. Organizational development experience. 
  • Experience gathering, assessing, and measuring training course effectiveness. 
  • Takes initiative and can be proactive identifying needs and finding solutions before being asked. 
  • Can work autonomously and be flexible with work schedules.

DOR REQUIRED SKILLS & COMPETENCIES:

  • Competencies required for all DOR positions include good communications skills, interpersonal skills, the ability to multi-task, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers in an efficient, effective, and elegant manner.

The following are conditions of employment with the Colorado Department of Revenue:

  1. All employees must be current with their income tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your tax records/accounts. 
  2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.

Appeal Rights If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.


Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. 

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

SUPPLEMENTAL INFORMATION:

E-MAIL ADDRESS: All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Include a working email address on your application; one that is checked often as time sensitive correspondence WILL take place via email. Exam information or notification will take place via email; check your email frequently. Please include your current e-mail address on your application and set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

APPLICANT CHECKLIST:

Only complete applications submitted by the closing date for this announcement will be given consideration. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.

Complete Applications must include the following documents: 1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement) 2) A complete Supplemental Questionnaire (Submit online as part of your application) 3) A chronological resume (Attach to your online application, late submissions will not be accepted) 4) A Cover Letter with a Written Narrative. The written narrative should describe your interest in this position and specifically how your education, abilities, skills and experience relate to the requirements, responsibilities and competencies listed in the job announcement. (Attach to your online application, late submissions will not be accepted)


MINIMUM QUALIFICATIONS AND COMPARATIVE ANALYSIS:

Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications. List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. "See resume" statements will not be accepted in lieu of a properly competed application. Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants. Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.

Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)

HOW TO APPLY: Thank you for your interest. Submit an on-line application by clicking the link below or submit a State of Colorado Application for Announced Vacancy and all supplemental questions according to the instructions provided below. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed above.

IF NOT APPLYING ON-LINE, SUBMIT APPLICATION TO: Applicants are strongly encouraged to apply online. It is the applicant's responsibility to ensure their application materials are received on time and are legible. As such, it is recommended that applicants apply ON-LINE by the CLOSING DATE and TIME.

DEPARTMENT CONTACT INFORMATION:

Anita McEachern at anita.mceachern@state.co.us

METHODS OF APPOINTMENT:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Industries

Posted: 2019-10-11 Expires: 2019-11-10

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Training Content Design & Delivery Specialist

State of Colorado Department of Revenue
Denver, Colorado 80203

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