29 days old

Training Manager

Fred Hutchinson Cancer Research Center
Seattle, Washington 98109
  • Job Code
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift


Fred Hutchinson Cancer Research Center (Fred Hutch), home of three Nobel laureates, is an independent, nonprofit research institution dedicated to the development and advancement of biomedical research to eliminate cancer and other potentially fatal diseases. Recognized internationally for its pioneering work in bone-marrow transplantation, the Center’s four scientific divisions collaborate to form a unique environment for conducting basic and applied science. The Hutchinson Center, in collaboration with its clinical and research partners, the University of Washington and Children’s Hospital and Regional Medical Center, is the only National Cancer Institute-designated comprehensive cancer center in the Pacific Northwest. Join us and make a difference.

The National Cancer Institute’s (NCI) Cancer Information Service (CIS) is a federally funded program that was established in 1975 as an essential part of NCI’s cancer education and information efforts. We provide accurate, up-to-date and reliable information on cancer that is easy to understand. Our trained information specialists provide personalized responses to a range of cancer questions. NCI’s CIS has been providing scientifically based, unbiased information to patients, their families and friends, physicians and other health professionals, and the public about all aspects of cancer for over 40 years. Fred Hutch is the sole provider of the NCI CIS Contact Center, serving the entire United States, Puerto Rico, U.S. Virgin Islands, and U.S. Associated Pacific Territories.  

The Training Manager (TM) is accountable for the overall Contact Center training program as directed in the contractual Statement of Work. The TM demonstrates the ability to assess, plan, implement and evaluate training activities for all staff within the NCI Cancer Information Service. The TM directly supervises two Oncology Nurse Educators and collaborates with the Contact Center Manager; together they comprise the Training Team. The Training Team partners with Contact Center Supervisors to ensure training objectives/approaches reflect job requirements. Reports to the Program Director.


  • Oversee training curriculum development and delivery of initial training and continuing education programs, including the development of original trainings in addition to utilizing and updating existing training materials
  • Oversee training content and delivery for all access channels (telephone, Live Help/instant messaging, email, social media) and skills (cancer information/smoking cessation) within the NCI CIS
  • Deliver in-person trainings as well as support subject matter experts who present trainings; ensure trainers/subject matter experts are competent and knowledgeable about training topics and content, adult learning theory, learning styles and facilitation skills
  • Create and implement a comprehensive and continuous training evaluation program to ensure all training components and initiatives are effective and efficient in meeting defined learning targets; evaluate end user learning and training effectiveness
  • Align training initiatives with qualitative and quantitative analysis of NCI CIS data sets, as applicable
  • Accountable for all training deliverables including monthly reports and annual training plans
  • Responsible for writing training-related narrative in response to Request for Proposal solicitations (NCI CIS contract funding mechanism)
  • Demonstrate effective communication and presentation skills
  • Foster a professional and collaborative team environment throughout the NCI CIS and with various stakeholders to improve team processes



  • The ideal candidate will possess the following qualifications:
  • Bachelor's degree required, Master’s degree preferred (Adult Education and Training, Public Health, Evaluation, Health Education or related field)
  • Three (3) years of training, quality and personal management experience required
  • Three (3) years of progressively more responsible supervisory or management experience required
  • Competence in training curriculum design and development, assessment of learning needs, implementation of a comprehensive training program that includes all aspects of training including development of professional development plans, and assessment of training results
  • Demonstrated success with performing in-depth training evaluation to assess if training programs are aligned with organizational goals and objectives
  • Proven ability to strategically align training programs based on qualitative and quantitative data analysis
  • Key understanding of industry standard education trends, developments and best practices
  • Skills in preparing visually interesting and creative training materials
  • Excellent leadership and organizational management skills which include communication and interpersonal skills, and ability to work in a fast-paced environment that demands flexibility and innovation
  • Ability to use effective judgment and sensitivity, experience working with a broad range of people, and demonstrated success as a team player
  • Medical knowledge preferred, not required

Our Commitment to Diversity

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We are proud to be an Equal Opportunity and VEVRAA Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital or veteran status, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.


Posted: 2019-04-24 Expires: 2019-05-24

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Training Manager

Fred Hutchinson Cancer Research Center
Seattle, Washington 98109

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