16 days old

Training Program Coordinator

Chantilly , Virginia 20151
  • Job Type
  • Job Status
    Full Time

This is a newly created position and opportunity at ARIN to develop a training program from the ground up. ARIN is seeking a Training Program Coordinator who will be responsible for the organization, development and maintenance of ARIN’s training library for both specific and general company needs. This position will also oversee the creation of these deliverables using assorted training development, video, audio and other technologies and ensure the effectiveness of these deliverables through monitoring and documentationDelivery of this training will be handled by other individuals, to include subject matter experts and designated select ARIN staff.

Job Description and Responsibilities

  • Develop and design general or specific trainings related to the work of ARIN (Internet number resource management) and how our customers interact with our services.
  • Research and produce timely, relevant and cost-effective content in accordance with program objectives.
  • Work closely with subject matter experts in many instances to develop the content, noting that these individuals may also “deliver” some of the training.
  • Manage multiple program development projects simultaneously by prioritizing project deadlines. Tracks program development life cycles; ensures that any problems are addressed, escalated when needed, and resolved quickly.
  • Ensure all requisite documentation is collected while monitoring training effectiveness and employee progress.
  • Communicate and collaborate with colleagues in order to ensure quality, timelines, employee engagement and customer satisfaction for all deliverables.
  • Establish a process to review and include from the community on our training library in order to identify new topics and potential improvements.
  • Work collaboratively across functional areas to manage and coordinate program launches.
  • Learn about and stay current on ARIN services and activities in order to contribute new ideas with regard to new training opportunities.

Additional Duties

  • Specific projects as assigned by the Communications Manager.
  • Ability to travel to various locations to attend ARIN meetings and possibly industry-related conferences.


Background / Skills Required

  • Demonstrated experience in writing training materials, technical documentation, web content or writing in a business/technical environment.
  • Demonstrated ability to learn new concepts, processes, software, or information quickly, and translate that into usable, understandable instructions.
  • Ability to grasp technical and operational concepts quickly, particularly related to the operation of the Internet and Regional Internet Registries.
  • Ability to gather requirements or work with Subject Matter Experts to document processes, steps and procedures in a clear understandable way.
  • Outstanding, effective, and concise written and oral communication. Must be able to adapt writing style as required by the situation and subject matter.
  • Strong interpersonal skills. Must have the ability to work independently and as part of collaborative, inter-departmental teams. Be proactive and a self-starter.
  • Must have excellent time management and project planning experience. Ability to keep projects on schedule by coordinating with colleagues across the organization.
  • Demonstrated experience in creating training content or courses capturing screen demonstrations, video editing, learning styles using current technologies.
  • Familiarity with Microsoft Office applications is required, and experience with major desktop publishing and/or website management tools is preferred.
  • Outside the box thinking, creativity, and grasp of IT concepts.
  • Bachelor’s degree OR equivalent work experience - minimum of two years proven experience in training content development.

Background / Skills Preferred

  • Hold a Bachelor’s degree in education sciences, instructional design or communications with a minor in instructional design or related field.
  • Basic knowledge of any of the following tools:  Adobe Creative Cloud Suite, PowerPoint, MS Word, Whiteboard Animation, or graphic video creation applications.
  • Prior experience in a technical association or nonprofit environment, or with an Internet Service Provider in the area of training content development or education curriculum creation.


Posted: 2019-01-02 Expires: 2019-02-01

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Training Program Coordinator

Chantilly , Virginia 20151

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